Vector

Sylvera

At risk

Summary

Sylvera is 17 days past go-live with 6 tasks overdue in the final Training, Rollout and Go-live phase, two of them unassigned and 35-41 days late. No recent wins and no customer portal activity on record.

Risks

High

Six tasks in the final phase are overdue by 35-41 days, including SYL-20 Run developer training: metrics-as-code workflow, SYL-21 Enable AI analyst for pilot group and collect feedback, and SYL-24 Run formal side-by-side parity review on the ratings coverage dashboard, all while go-live is already missed.

High

SYL-20 Run developer training: metrics-as-code workflow and SYL-21 Enable AI analyst for pilot group and collect feedback and SYL-24 Run formal side-by-side parity review on the ratings coverage dashboard and SYL-25 Send go-live review calendar invite (parity checklist review) have no assignee, meaning no one owns delivery on these overdue items.

Medium

Neither contact (Freya Nilsson nor James Whitmore) has portal access or recorded activity, suggesting Sylvera is disengaged from the onboarding process entirely.

Wins

No wins this week — keep going.

Focus today

SYL-24 Run formal side-by-side parity review on the ratings coverage dashboard is 36 days overdue and Not started with no assignee. Assign and start today.

SYL-24Run formal side-by-side parity review on the ratings coverage dashboard

Not started

SYL-25 Send go-live review calendar invite (parity checklist review) is 35 days overdue and Not started with no assignee. A calendar invite is the lowest-friction unblock available.

SYL-25Send go-live review calendar invite (parity checklist review)

Done

SYL-23 Go-live readiness review (parity, SSO, permissions) is 35 days overdue and Under investigation with no assignee. Needs an owner and a resolution path now.

SYL-23Go-live readiness review (parity, SSO, permissions)

Under investigation

Validate migrated numbers against Looker (parity sign-off)

This week

Assign owners to all four unassigned overdue tasks and get a revised go-live date agreed with Sylvera leadership this week.

Re-engage Freya Nilsson and James Whitmore: grant portal access and schedule a catch-up call to unblock training and rollout tasks.

Close out SYL-20 Run developer training: metrics-as-code workflow and SYL-21 Enable AI analyst for pilot group and collect feedback to unblock the pilot feedback loop before further rollout stalls.

Sylvera

At risk

Summary

Risks

High

Medium

Neither contact (Freya Nilsson nor James Whitmore) has portal access or recorded activity, suggesting Sylvera is disengaged from the onboarding process entirely.

Wins

No wins this week — keep going.

Focus today

SYL-24 Run formal side-by-side parity review on the ratings coverage dashboard is 36 days overdue and Not started with no assignee. Assign and start today.

SYL-24Run formal side-by-side parity review on the ratings coverage dashboard

Not started

SYL-25 Send go-live review calendar invite (parity checklist review) is 35 days overdue and Not started with no assignee. A calendar invite is the lowest-friction unblock available.

SYL-25Send go-live review calendar invite (parity checklist review)

Done

SYL-23 Go-live readiness review (parity, SSO, permissions) is 35 days overdue and Under investigation with no assignee. Needs an owner and a resolution path now.

SYL-23Go-live readiness review (parity, SSO, permissions)

Under investigation

Validate migrated numbers against Looker (parity sign-off)

This week

Assign owners to all four unassigned overdue tasks and get a revised go-live date agreed with Sylvera leadership this week.

Re-engage Freya Nilsson and James Whitmore: grant portal access and schedule a catch-up call to unblock training and rollout tasks.

Close out SYL-20 Run developer training: metrics-as-code workflow and SYL-21 Enable AI analyst for pilot group and collect feedback to unblock the pilot feedback loop before further rollout stalls.